What Information We Collect and Why
We collect the details you give us when you register — your name, email address, mobile number and date of birth. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we also record the transaction reference, amount and wallet number so we can
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match payments to your account accurately. We do not store your full bKash PIN or Nagad passcode at any point; those stay inside your own wallet app. Beyond registration data, we collect device information — the type of phone you use, your operating system, browser type
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and approximate location based on your IP address. We use this to keep your account session secure and to detect unusual login attempts. If you contact our support team, the conversation log is kept so we can follow up on any unresolved issue. We may also
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collect data about which games you open and how long you play, but only in aggregate form tied to your account — this helps us surface game categories you actually use. All data is held only for as long as it is needed to run your
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account or comply with applicable record-keeping obligations. You can ask us to review or delete your data at any time by writing to our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.